EVERGRIT — Launching Soon

Privacy Policy

Last updated: 2 June 2026

This Privacy Policy explains how EVERGRIT — a brand owned and operated by Menspace, a sole proprietorship registered in Telangana, India (“EVERGRIT”, “we”, “us”, “our”) — collects, uses, stores, shares, and protects your personal data when you visit evergrit.co, use our AI Skin Coach at coach.evergrit.co, join our waitlist, or communicate with us, including over WhatsApp.

We process personal data in accordance with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules under the Information Technology Act, 2000. By using our services, you agree to the practices described here.

1. Information We Collect

We collect only the information needed to provide and improve our services:

  • Waitlist data: the email address you submit to join our launch waitlist.
  • AI Skin Coach data: your responses to the skin diagnostic (such as activity type and the skin discomfort you describe), the WhatsApp number you provide, and the recovery score and guidance we generate for you.
  • Technical data: approximate location derived from IP address, device and browser type, and a campaign/QR batch identifier used to understand which sachet or link brought you to us.
  • Communications: messages you exchange with us over WhatsApp, email, or any feedback you choose to share.

We do not knowingly collect government IDs, financial account details, or sensitive health records through this website. Please do not share medical records or diagnoses with the AI Skin Coach — it provides general guidance, not medical advice.

2. How We Use Your Information

  • To generate and deliver your personalised recovery score and skin guidance.
  • To send you launch updates, early access, and product information you have signed up for.
  • To send service messages and follow-up tips over WhatsApp, where you have explicitly opted in.
  • To understand which campaigns and products resonate, and to improve our formulations and service.
  • To respond to your enquiries and provide customer care.

3. Consent and Legal Basis

We process your personal data on the basis of the consent you provide when you submit a form, opt in to WhatsApp messages, or otherwise use our services for a stated purpose. You may withdraw your consent at any time (see “Your Rights” below). Withdrawing consent does not affect processing carried out before the withdrawal.

4. AI Processing

The AI Skin Coach uses a third-party large language model (the Anthropic Claude API) to analyse the diagnostic responses you submit and generate your recovery score and guidance. Your responses are sent to this service solely to produce your result. The guidance is informational and is not a substitute for advice from a qualified medical professional. Where the system identifies a concern outside our scope, it will recommend you consult a dermatologist.

5. WhatsApp Communications

We send messages over the WhatsApp Business platform only after you provide your number and tick the opt-in consent checkbox. You can opt out at any time by replying STOP, by messaging us at our customer-care line, or by emailing us at the address below. WhatsApp message delivery is operated through our messaging provider and Meta Platforms; their handling of message metadata is governed by their own policies.

6. Sharing and Third-Party Processors

We do not sell your personal data. We share it only with service providers who process it on our behalf under appropriate safeguards:

  • Razorpay: secure processing of payments. Card, UPI, and bank details are handled directly by Razorpay under their own security standards and are not stored by us.
  • Supabase: secure database storage (hosted in the Mumbai, India region).
  • Vercel: website and application hosting.
  • Anthropic: AI processing of diagnostic responses via the Claude API.
  • Messaging provider and Meta Platforms: delivery of WhatsApp messages.

Some of these providers may process data on servers located outside India. Where this occurs, we take reasonable steps to ensure your data continues to be protected.

7. Data Retention and Security

We retain personal data only for as long as needed for the purposes described here, or as required by law, after which it is deleted or anonymised. We apply reasonable technical and organisational measures — including access controls and database row-level security — to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to the DPDP Act, you have the right to:

  • Access a summary of the personal data we hold about you.
  • Request correction or completion of inaccurate or incomplete data.
  • Request erasure of your personal data.
  • Withdraw consent at any time.
  • Nominate another individual to exercise your rights in the event of death or incapacity.
  • Raise a grievance with us, and escalate to the Data Protection Board of India if unresolved.

To exercise any of these rights, contact us using the details in the “Grievance Contact” section below.

9. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.

10. Cookies and Tracking

We use minimal cookies and similar technologies, primarily to remember the campaign or QR batch that referred you so we can attribute it correctly. We do not use these for cross-site advertising.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be communicated through our website or, where appropriate, directly to you.

12. Grievance Contact

For any questions, requests, or grievances regarding your personal data, contact our Grievance Officer:

Menspace (operator of the EVERGRIT brand)
Flat No. 707, Block C, Aparna Serenity, Pet Basheerabad, Hyderabad – 500067, Telangana, India
Email: customercare@menspace.in